Danika Munoz
Richland
Summary
Acquire a position that utilizes my medical customer service experience in a team-oriented organization.
Overview
30
30
years of professional experience
Work History
PSR/Medical Receptionist
Best med Primary Care
Richland
12.2025 - 02.2026
- Managed patient check-ins and check-outs efficiently at a busy primary care facility.
- Scheduled appointments and coordinated calendars for multiple healthcare providers.
- Handled patient inquiries and provided information regarding services and insurance options.
- Answered incoming calls, responding to inquiries from patients and Urgent Care.
Medical Receptionist
Trios Medical Center
Kennewick
09.2023 - 12.2025
- Scheduled appointments efficiently using electronic health record systems.
- Verified insurance information and collected necessary patient data promptly.
- Coordinated communication between patients and medical staff effectively.
- Answered multi-line phone system, addressing inquiries and directing calls appropriately.
Access Monitor
Kadlec Regional Medical Center
Richland
06.2021 - 06.2023
Leave of Absence
07.2013 - 05.2021
- Full time caregiver for family member.
Medical Assistant Extern
Vista Pain Center, Inc.
Kennewick
05.2013 - 07.2013
Customer Service Representative
Apria Health Care
Kennewick
11.2006 - 11.2007
Medical Receptionist
Dr. Whitson
Richland
03.2006 - 05.2006
Lab Courier
Quest Diagnostics
Seattle
12.2004 - 04.2005
Medical Receptionist
Mid-Columbia Medical Associates
Kennewick
04.2004 - 10.2004
Medical Receptionist
Tri-cities Orthopedic Clinic
Richland
07.2003 - 03.2004
Medical Receptionist
Peninsula Community Health Center
Poulsbo
10.1998 - 06.2001
Medical Receptionist
Capitol Urology Medical Group Inc.
Sacramento
05.1998 - 09.1998
Medical Receptionist
the Polyclinic
Seattle
06.1996 - 04.1998
Education
High School Diploma -
Medical Assistant Training Certificate -
Charter College
Skills
- Hospital access monitoring
- Symptom screening
- Patient relations
- Patient scheduling
- Time management
- Attention to detail
- ICD-9 coding
- CPT coding
- Health insurance management
- Medical records management
- HIPAA awareness
- Privacy and security compliance
- Electronic transaction requirements
- Communication skills
- Customer service
Timeline
PSR/Medical Receptionist
Best med Primary Care
12.2025 - 02.2026
Medical Receptionist
Trios Medical Center
09.2023 - 12.2025
Access Monitor
Kadlec Regional Medical Center
06.2021 - 06.2023
Leave of Absence
07.2013 - 05.2021
Medical Assistant Extern
Vista Pain Center, Inc.
05.2013 - 07.2013
Customer Service Representative
Apria Health Care
11.2006 - 11.2007
Medical Receptionist
Dr. Whitson
03.2006 - 05.2006
Lab Courier
Quest Diagnostics
12.2004 - 04.2005
Medical Receptionist
Mid-Columbia Medical Associates
04.2004 - 10.2004
Medical Receptionist
Tri-cities Orthopedic Clinic
07.2003 - 03.2004
Medical Receptionist
Peninsula Community Health Center
10.1998 - 06.2001
Medical Receptionist
Capitol Urology Medical Group Inc.
05.1998 - 09.1998
Medical Receptionist
the Polyclinic
06.1996 - 04.1998
High School Diploma -
Medical Assistant Training Certificate -
Charter College