Haley Higley
Des Moines,IA
Summary
Certified medical administrative assistant well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Allscripts PM and EMR.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Deer Park Family Care Clinic
05.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Answered phone calls and messages for 8-Providers at medical facility, scheduling appointments, and handling patient inquiries.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Medical Receptionist
Deer Park Urgent Care
05.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel
- Coordinated patient scheduling, check-in, check-out and payments for billing
Hotel Receptionist (Temp)
Comfort Inn & Suites
04.2021 - 07.2021
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Worked well in a team setting, providing support and guidance
- Paid attention to detail while completing assignments
- Self-motivated, with a strong sense of personal responsibility
Education
MAA Certification - Certified Medical Administrative Assisting
Carrington College California - Sacramento
Sacramento, CA03.2023
High School Diploma -
Deer Park High School
Deer Park, WA03.2021
Skills
- EMR Systems
- Electronic Medical Record
- Pre-Hospital Care
- Call Transfers
- Patient Callbacks
- HIPAA Guidelines
- Critical Thinking
- Front Desk Operations
- Records Maintenance
- Appointment Scheduling
- Co-Payment Collection
- Patient Health Information Access
- Healthcare Administration
- Patient Data Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medical Receptionist
Deer Park Family Care Clinic
05.2022 - Current
Medical Receptionist
Deer Park Urgent Care
05.2022 - Current
Hotel Receptionist (Temp)
Comfort Inn & Suites
04.2021 - 07.2021
MAA Certification - Certified Medical Administrative Assisting
Carrington College California - Sacramento
High School Diploma -
Deer Park High School
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