Ky'la Gibson
Smyrna,GA
Summary
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Advanced Health Solutions
Woodstock, GA
12.2023 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Authorization Coordinator
Medici Spine and Ortho
Kennesaw, GA
02.2023 - 09.2023
- Following up on prior authorization for patient's procedure.
- Providing patient's with copay amounts based off current benefits.
- Scheduling procedures.
- Scheduling peer to peers for denials.
- Working in Athena system
- Managed and coordinated the authorization process for all incoming requests
- Reviewed and verified documentation to ensure compliance with company policies and procedures
- Maintained accurate records of authorizations, including dates, approvals, and any necessary follow-up actions
- Collaborated with internal teams to gather additional information or resolve issues related to authorization requests
- Communicated effectively with clients or external stakeholders regarding the status of their authorization requests
Medical Receptionist
Ravens Nest Foundation
Austell, GA
06.2018 - 01.2023
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Verified patient insurance information and collected co-pays and payments for services rendered
Education
Bachelor of Science - Public Health Education
Kennesaw State University
Kennesaw, GA05.2022
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Skills
- Medical Terminology
- Insurance Verification
- Documentation Review
- Patient Care
- Medical Receptionist
- Medical Scheduling
- Customer service
- Medical Office Experience
- Medical Records
- Medical Billing
- Athenahealth
- EMR Systems
- Electronic medical records
- Appointment scheduling
- HIPAA compliance
- Administrative support
- Problem solving
- Effective communication
- Time management
- Co-payment collection
- Paperwork coordination
- Payment collection
- EMR / EHR
- Proficient in [ECW]
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist
Advanced Health Solutions
12.2023 - Current
Authorization Coordinator
Medici Spine and Ortho
02.2023 - 09.2023
Medical Receptionist
Ravens Nest Foundation
06.2018 - 01.2023
Bachelor of Science - Public Health Education
Kennesaw State University