DANIKA STOPPA
Springtown,USA
Summary
Dedicated, leadership-driven professional leveraging a strong foundational background in Psychology and a formal Mental Health Certification to transition into Mental Health Case Management. Proven track record of managing high-stress environments, directing diverse teams, and utilizing advanced conflict resolution and verbal de-escalation techniques. Highly skilled in maintaining strict compliance, managing detailed reporting, and advocating for individual needs. Committed to delivering empathetic, high-quality care to support client wellness while accumulating foundational field experience toward a long-term career as a Child Psychologist.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialty Sales Team Lead
Target
Lake Worth, TX
09.2025 - Current
- Crisis & Conflict Management: Serve as the primary floor leader responsible for resolving high-stress situation escalations, utilizing advanced conflict resolution to maintain a safe, welcoming environment.
- Team Training & Psychoeducation: Train, mentor, and coach a large team of associates on operational standards, communication techniques, and performance optimization.
- Resource Allocation: Manage complex staff scheduling and coverage patterns to optimize daily operations and ensure seamless service delivery during peak hours.
- Documentation & Compliance: Analyze operational data and generate detailed daily/monthly logs and performance reports for upper management to identify areas for systemic improvement.
Merchandising Manager
Ulta Beauty
Sault Ste. Marie, MI
10.2024 - 11.2024
- Cross-Functional Collaboration: Partnered closely with logistics, marketing, and corporate supply chains to manage inventory assets, align strategic plans, and optimize resource levels.
- Compliance Auditing: Conducted regular, rigorous audits of physical spaces to ensure strict alignment with corporate regulatory guidelines and brand standards.
- Data Translation: Utilized specialized analytics software to track performance metrics, interpreting complex data patterns to generate actionable adjustments for overall improvement.
Maid / Cleaning Technician
Cowtown Maids
Fort Worth, TX
03.2024 - 06.2024
- Health & Safety Compliance: Executed deep sanitization protocols for residential and commercial environments, adhering strictly to strict environmental health and safety standards.
- Client Customization: Conducted individual needs assessments to develop tailored cleaning and maintenance schedules, significantly maximizing organizational efficiency and client retention.
Manager
Pet Supplies Plus
Weatherford, TX
03.2022 - 12.2023
- Behavioral Monitoring & Care: Provided dedicated, compassionate care and daily routine management for live animals; rigorously monitored behavior for signs of illness, distress, or environmental trauma.
- Clinical Communication: Documented daily health checks and behavioral changes, accurately reporting critical data updates directly to the veterinary care team.
- Team Mediation: Resolved internal personnel conflicts and operational challenges swiftly to foster a supportive, collaborative, and positive working environment.
- Performance Evaluation: Conducted structured performance reviews, established key progress metrics, and delivered constructive feedback to support employee development.
Team Member / Hostess
Xscape Family Entertainment
Weatherford, TX
11.2019 - 08.2020
- Client Relations: Provided high-quality customer care by welcoming patrons, managing inquiries with absolute professionalism, and resolving guest service complaints effectively.
- Coordinated Programming: Collaborated with cross-functional service teams to coordinate and safely execute large-scale themed community events.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Psychology Certificate / Non-Degree Program - undefined
University of Maryland Global Campus
01.2025
Skills
- Clinical & Case Support: Crisis Intervention, Verbal De-escalation, Conflict Resolution, Compassionate Care, Behavior Monitoring
- Operations & Documentation: Detailed Progress Charting, Compliance Auditing, Resource Allocation, Data & Trend Analysis, Performance Metrics
- Leadership & Advocacy: Team Training & Mentorship, Cross-Functional Collaboration, Case/Staff Scheduling, Interpersonal Communication
- Team management
Certification
Mental Health Certification [Name of Issuing Organization/Program] | Earned: 2025/2026
Timeline
Specialty Sales Team Lead
Target
09.2025 - Current
Merchandising Manager
Ulta Beauty
10.2024 - 11.2024
Maid / Cleaning Technician
Cowtown Maids
03.2024 - 06.2024
Manager
Pet Supplies Plus
03.2022 - 12.2023
Team Member / Hostess
Xscape Family Entertainment
11.2019 - 08.2020
Bachelor of Science - Psychology
Southern New Hampshire University
Psychology Certificate / Non-Degree Program - undefined
University of Maryland Global Campus