DANI L MCEOWEN
Conway,AR
Summary
Talented business leader offering skill in strategic business planning and team development. Excellent customer management, resource allocation, budgeting, and quality control skills. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
20
20
years of professional experience
Work History
Service Agent Property & Casualty
State Farm
Conway, AR
08.2024 - Current
- Insurance Agent
- Generate new business
- Managed customer accounts by updating information accurately into the system.
- Answered incoming calls promptly while providing exceptional customer service.
- Provided personalized service to build relationships with customers.
- Provided customers with information regarding plan features, pricing, and availability.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Customer Service Manager
Sorrells Body Shop
Russellville, AR
12.2021 - 05.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Organized client contracts, records and reports to strengthen traceability.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed appointments using scheduling software.
Owner/Operations Manager
Apple Spice Junction / Mom's Catering
Little Rock, Arkansas
01.2013 - 08.2021
- Responsible for day-to-day operations management of retail store and catering business
- Human Resources - hiring/firing of employees
- Financial Management - Open/Close retail store, AR/AP, Payroll, Inventory Management, Taxes
- Customer Service - existing client meetings, vendor meetings, new client opportunities
- Menu Preparation - Retail menu and catering opportunities.
Co-Owner
Pizzazz Clothing Boutique
Conway, Arkansas
01.2007 - 01.2013
- Managed day-to-day operations including open/close responsibilities
- Responsible for merchanting and marketing of retail store environment
- Inventory control
- Purchasing - fall and spring lines
- Human Resources - employee hiring/firing
- Participated in Downtown Merchants Association focused on revitalization of downtown Conway.
Owner
Conway Transportation Services
Conway, Arkansas
01.2005 - 01.2010
- Financial Management - Accounts Payable, Accounts Receivable, Payroll, Taxes
- Inventory Management - Verification of deliveries, Management of shortages/overages
- Dispatch Management - Truck routing, Logistics
- Vendor Management - Supplies, Warehouse inventory, Vehicle maintenance.
Education
Business Administration -
Arkansas Tech University
01.1991
Skills
- Operations Management
- Strategic Planning
- Staff Management
- Brand Development
Timeline
Service Agent Property & Casualty
State Farm
08.2024 - Current
Customer Service Manager
Sorrells Body Shop
12.2021 - 05.2024
Owner/Operations Manager
Apple Spice Junction / Mom's Catering
01.2013 - 08.2021
Co-Owner
Pizzazz Clothing Boutique
01.2007 - 01.2013
Owner
Conway Transportation Services
01.2005 - 01.2010
Business Administration -
Arkansas Tech University