Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danille Jefferson

Beverly Hills,FL

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Customer Servcie/Collections

R. Schuerger Law Group
Columbus, Ohio
03.2021 - Current
  • Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.
  • Established good customer relations with borrowers to solve problems, resolve account delinquency and prevent losses.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Collection Specialist/Customer Service Specialist

Reliant Capital Solutions
Columbus, OH
12.2018 - 04.2020
  • Met demands of busy collections group by performing high volume of daily calls.
  • Received and submitted payments and applied amounts to customer balances.
  • Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.

Customer Servcie/Collections Manager

GC Services
Columbus, OH
12.2005 - 04.2017
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Developed and improved procedures for collection of past due amounts.
  • Managed daily posting of payments to customer accounts.

Education

High School Diploma -

Jackson Milton
North Jackson, OH
05.1988

Skills

  • FDCPA Compliance
  • Negotiation and Resolution
  • Financial Documentation
  • Problem Investigation
  • Conflict Resolution
  • Attention to Detail
  • Administration and Management
  • Account Monitoring
  • Analytical and Critical Thinking
  • Payment Processing
  • Skip Tracing

Timeline

Customer Servcie/Collections

R. Schuerger Law Group
03.2021 - Current

Collection Specialist/Customer Service Specialist

Reliant Capital Solutions
12.2018 - 04.2020

Customer Servcie/Collections Manager

GC Services
12.2005 - 04.2017

High School Diploma -

Jackson Milton

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Danille Jefferson