Danisha Daniels

Ensure adherence to all Order and Chaos standards for Guest service, beverage preparation, product quality, and store cleanliness. Directly supervises the barista and lead barista positions and acts as the manager on duty in the absence of the store and/or assistant manager.

• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Processed payments, entering sales in register for prompt customer service.
• Recommended specific hair and beauty products to meet individual customer needs.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.