Danisha Garvin
Paris,Texas
Summary
Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
20
20
years of professional experience
Work History
Statewide Intake Specialist I
Department of Family & Protective Services
Paris, Tx
03.2025 - Current
- Assesses severity of the circumstances according to department policies and procedures and assigns a priority classification to all reports.
- Assesses intake reports for determination of priority, allegation type, and handling.
- Provide aid to unit supervisor and unit staff in interpreting policy, training new workers, completing unit reports, responding to client complaints, and acting in the supervisor’s absence.
- Obtains and documents detailed information from callers and correspondence concerning the alleged abuse or neglect of children and abuse, neglect or exploitation to persons 65 years and older or adults with disabilities.
- Provides policy information to the public and other information and referral services.
- Relays reports of abuse or neglect to appropriate protective services field staff or outside agency.
- Documents all Information & Referral calls and correspondence received.
- Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
Medical Eligibility Specialist II
Texas Health & Human Services
08.2022 - Current
- Interview applicants and recipients to obtain financial and personal information for public assistance eligibility.
- Evaluate and enter data into computer-based eligibility systems.
- Compute and authorize benefits based on eligibility determinations.
- Adhere to state and federal regulations and established procedures.
Community Care Case Manager II
Texas Health & Human Services
03.2021 - 08.2022
- Determined eligibility for CCSE program services and monitored authorized services.
- Interviewed elderly and disabled individuals and documented information into automated systems.
- Explained program benefits and requirements and referred individuals to other programs/agencies.
- Maintained confidentiality and adhered to HHSC and CCSE policies and procedures.
Home Health Coordinator & Case Manager
Xzact Therapy & Aquatics
07.2015 - 03.2021
- Scheduled therapists for physical, occupational, and speech therapy for geriatrics and pediatrics patients.
- Acted as liaison between therapists and home health facilities.
- Promoted to Case Manager, handling invoicing, case auditing, authorization, and medical equipment orders.
- Assisted in hiring, terminating, coaching, and case coordinating.
- Negotiated contracts with home health/hospice companies.
Shipping/Receiving Operator
Kimberly Clark Corp.
07.2005 - 07.2015
- Managed data entry processing and verified shipments.
- Provided customer service and maintained inventory accuracy.
- Used Microsoft applications for data entry and maintained confidentiality of company documentation.
Education
Master of Social Work -
Walden University
08.2025
Bachelor of Social Work -
Walden University
02.2024
Diploma in Multiple Disciplinary Studies -
Paris Junior College
Paris05.2020
Skills
- Case Management
- Crisis Intervention
- Client Advocacy
- Data Entry and Management
- Customer Service
- Scheduling and Coordination
- Contract Negotiation
- Confidentiality Maintenance
- Cultural competency
- Follow-up skills
- Conflict resolution
- Client assessment
- Effective communication
References
- Kimberly Harrison, Denison, Texas, (713) 501-0750, Field Supervisor
- Melissa Hand, Austin, Texas, (469) 964-9936, Former colleague
Timeline
Statewide Intake Specialist I
Department of Family & Protective Services
03.2025 - Current
Medical Eligibility Specialist II
Texas Health & Human Services
08.2022 - Current
Community Care Case Manager II
Texas Health & Human Services
03.2021 - 08.2022
Home Health Coordinator & Case Manager
Xzact Therapy & Aquatics
07.2015 - 03.2021
Shipping/Receiving Operator
Kimberly Clark Corp.
07.2005 - 07.2015
Master of Social Work -
Walden University
Bachelor of Social Work -
Walden University
Diploma in Multiple Disciplinary Studies -
Paris Junior College