Danisha Sterling
San Diego,California
Summary
Dynamic professional with a proven track record at TriWest Healthcare Alliance, adept in crisis management and conflict resolution. Excelled in delivering empathetic support to veterans, showcasing strong communication and organizational skills. Demonstrated exceptional ability to manage sensitive information, ensuring confidentiality and ethics in all operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service / Administrative Assistant
Self-Employed Cleaning Services
City, State
01.2019 - Current
- Managed day-to-day operations of a small business, including scheduling, invoicing, and customer communication
- Demonstrated strong organizational skills and attention to detail when managing client accounts and service schedules
- Developed conflict resolution skills by addressing client concerns, ensuring positive customer experiences, and resolving issues efficiently
Veterans Health Care Coordinator
TriWest Healthcare Alliance
San Diego, CA
01.2016 - 01.2019
- Assisted U.S
- Veterans in navigating their healthcare options and finding appropriate care within the VA system
- Managed case files, coordinated appointments, and ensured compliance with healthcare regulations
- Developed a strong understanding of legal and regulatory procedures related to veterans’ healthcare services
- Delivered empathetic support to veterans and their families, ensuring that they received the best possible care and service
Certified Nursing Assistant (CNA)
La Mesa Healthcare
San Diego, CA
01.2011 - 01.2013
- Delivered compassionate care to elderly and disabled patients, assisting with activities of daily living and maintaining patient dignity
- Monitored patient vitals and reported changes to healthcare providers, demonstrating attention to detail and an ability to manage sensitive information
- Provided emotional support to patients and families, fostering trust and maintaining a positive environment—skills valuable for working with vulnerable populations in criminal justice settings
Certified Nursing Assistant (CNA)
Care with Dignity
San Diego, CA
01.2010 - 01.2011
- Provided direct patient care, ensuring comfort, dignity, and respect while meeting the physical and emotional needs of patients
- Assisted in the preparation of patient care plans and communicated effectively with healthcare teams regarding patient progress and needs
- Ensured compliance with all healthcare regulations, safeguarding patient confidentiality and adhering to ethical standards
- Developed strong interpersonal skills, including conflict resolution and de-escalation, useful in crisis intervention and communication roles within criminal justice
Education
Bachelor of Arts - Criminal Justice, Sociology
San Diego State University
03-2024
Associate of Science - Administration of Justice, Behavioral Science
Grossmont College
03-2022
Skills
- An understanding of criminal justice
- Research and Writing Skills
- Communication
- Organization and Time Management
- Attention to Detail
- Problem-Solving and Critical Thinking
- Confidentiality and Ethics
- Crisis Management and Conflict Resolution
- Clear communication
- Communication proficiency
- Multitasking
- Fast learner
Certification
CPR & First Aid Certified
References
Available upon request.
Volunteerextracurricularactivities
Criminal Justice Club Member, San Diego State University, Participated in mock trials, attended guest lectures, and engaged in discussions about legal issues and the criminal justice system.
Timeline
Customer Service / Administrative Assistant
Self-Employed Cleaning Services
01.2019 - Current
Veterans Health Care Coordinator
TriWest Healthcare Alliance
01.2016 - 01.2019
Certified Nursing Assistant (CNA)
La Mesa Healthcare
01.2011 - 01.2013
Certified Nursing Assistant (CNA)
Care with Dignity
01.2010 - 01.2011
Bachelor of Arts - Criminal Justice, Sociology
San Diego State University
Associate of Science - Administration of Justice, Behavioral Science
Grossmont College
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