Danissa Morando Garcia
Tucson,AZ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts Franchising
01.2023 - 07.2024
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Associate
In-N-Out Burger
09.2022 - 01.2023
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
Intern
Tucson City Court
08.2019 - 03.2020
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Collected, arranged, and input information into database system.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
Education
Associate in Business - Business
Pima Community College
Tucson, AZ05-2027
High School Diploma -
Cholla Highschool
2001 W Starr Pass Blvd, Tucson, Az 8571305-2022
Skills
- Customer service
- Staff management
- Strategic thinking
- Sales forecasting
- Decision-making
- Adaptability and flexibility
- Product and service sales
- Employee supervision
- Staff training and development
- Team leadership
- Customer service and satisfaction
- Money handling
- Inventory management
Timeline
Assistant Manager
Dunkin' Donuts Franchising
01.2023 - 07.2024
Associate
In-N-Out Burger
09.2022 - 01.2023
Intern
Tucson City Court
08.2019 - 03.2020
Associate in Business - Business
Pima Community College
High School Diploma -
Cholla Highschool
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