Danita Burton
Summary
To obtain a position with opportunities for advancement, critical thinking, and a focus on building optimal customer service experiences.
Overview
16
16
years of professional experience
Work History
Cosmetologist
Hair My Luv
12.2010 - Current
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Store Associate
RaceTrac
04.2017 - 02.2018
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
POS Associate
Kohl's
01.2014 - 12.2014
- Completed purchases using point of sale systems.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed Kohl's charge card applications
LSA Manager
Dollar General
03.2011 - 11.2012
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed inventory by receiving multiple vendors, DG truck, working freight and making sure the shelves remained stocked
- Accomplished multiple tasks within established timeframes.
- Completed financial paperwork, dropped off deposits to the bank and managing over 3,000 per shift
Customer Care Representative
Convergy's
01.2008 - 11.2008
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in Sprint customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Licensed- #L909510305 - Cosmetology
Vanguard Paul Mitchell
Baton Rouge, LA12.2010
Vocational - Massage Therapy
Medical Training College
Baton Rouge, LA04.2009
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, LA05.2005
Skills
- Fast Learner
- Work Well With Others
- Multitasker
- Great Customer Service Skills
- Problem Solver
- Types 20-30 wpm
- Proficient In Word and Excel
Timeline
Store Associate
RaceTrac
04.2017 - 02.2018
POS Associate
Kohl's
01.2014 - 12.2014
LSA Manager
Dollar General
03.2011 - 11.2012
Cosmetologist
Hair My Luv
12.2010 - Current
Customer Care Representative
Convergy's
01.2008 - 11.2008
Licensed- #L909510305 - Cosmetology
Vanguard Paul Mitchell
Vocational - Massage Therapy
Medical Training College
High School Diploma -
Scotlandville Magnet High School