Sharendra Mose
Mobile,AL
Summary
I am a people’s person. I am very mathematical, and I thrive to please my manager as well as customers. I love to have my uniform clean, neat and fresh. I love to be at work before schedule to ensure my mental wellbeing is focused on and understand the tasks and job of the day. I am a fast learner as well as a great visual learner. I love to learn new things and ways to doing things, I feel like we’re never to old to learn something new and I love that about life. I love to have coworkers and I am definitely a team player so if my coworkers need help then I will gladly help out if my manager doesn’t mind. I love to clean house, rooms, laundry or even restaurants and bathrooms. I can ensure you the best of me in all aspects if you just give me a chance I will not disappoint you. I am ready for the work field and excited about any job I may qualify for and I can learn to qualify for as well. I have a wave bus pass and definitely knows how to use it, so transportation isn’t a problem at all. I have sickle cell disease which is a blood borne disease but that never stopped me from applying myself fully towards my job
Overview
19
19
years of professional experience
Work History
Cosmetologist
House Of Hair Care
Mobile, AL
07.2010 - Current
- Maintained accurate records of customer services provided.
- Assisted customers in selecting appropriate retail products for their needs.
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Applied makeup for special occasions such as weddings or proms.
- Engaged with customers by providing friendly conversation during services.
- Advised clients on how to maintain their new hairstyles at home.
- Promoted additional services or products available in the salon.
- Performed scalp treatments to improve hair health and texture.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Developed a loyal client base through excellent customer service.
- Met with customers to discuss style preferences and special requirements before treatment.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Treated customers to shampooing and head massage to promote loyalty.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
Cashier
Checkers Rally's
Prichard And Mobile , Alabama
01.2009 - 05.2010
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Collected payments and provided accurate change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Banquet Server
Marriot Hotel
Mobile, Alabama
08.2008 - 06.2009
- Served beverages and appetizers to guests in an efficient manner.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Answered questions regarding menu items and assisted guests in making selections.
- Communicated with chefs regarding any special requests from guests.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Set up stations for serving meals according to established guidelines.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Changed table settings between courses as necessary.
- Replenished beverages throughout meal service as needed.
- Cleared away used plates and utensils following end of meal service.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Ensured that all dishes were served at the correct temperature.
- Followed proper sanitation guidelines when handling food items.
- Carried trays of food items from kitchen to dining areas.
- Responded promptly and courteously to guest inquiries and complaints.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided refills on drinks as requested by customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Educated guests on meals during by answering questions and bringing special orders.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Verified food tray contents and transported each from kitchen to banquet hall.
Cashier
Greers Cash Savers
Prichard , AL
05.2005 - 02.2006
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05-2007
Some College (No Degree) - Cosmetology
Bishop State Community College
Mobile, ALSome College (No Degree) - Medical Assisting
Remington College
Mobile, ALSkills
- Relationship Building
- Makeup Application
- Trend Awareness
- Product expertise
- Hair Styling
- Friendly Communication
- Beauty tool sanitization
- Client Education
- Physical Strength
- Salon Management
- Sanitation Practices
- Payment processing expertise
- Clear Communication
- Selling and Upselling
- Scheduling appointments
- Relationship building and management
- Mathematical
- Visual Learner
- Fast Learner
Timeline
Cosmetologist
House Of Hair Care
07.2010 - Current
Cashier
Checkers Rally's
01.2009 - 05.2010
Banquet Server
Marriot Hotel
08.2008 - 06.2009
Cashier
Greers Cash Savers
05.2005 - 02.2006
High School Diploma -
Mattie T Blount High School
Some College (No Degree) - Cosmetology
Bishop State Community College
Some College (No Degree) - Medical Assisting
Remington College