Danitzia De Leon
Evans,CO
Summary
Motivational Leader and Organizational Problem-Solver experienced in driving company success through advanced supervisory and team-building skills. Achieved high employee engagement and performance by implementing targeted training and morale-building techniques. Delivered enhanced customer satisfaction and operational success through strategic solutions and a positive work environment.
Overview
5
5
years of professional experience
Work History
Server
Buffalo Wild Wings
Loveland, Colorado
08.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to deliver food on time, ensuring seamless service.
- Resolved customer complaints promptly to improve overall satisfaction.
- Promoted additional menu items to enhance guest experience and increase sales.
- Trained new staff on menu items and service protocols.
- Maintained cleanliness and organization of dining area and utensils.
- Operated POS terminals to input orders, split bills, and calculate totals.
Assistant Manager
Maurices
Greeley, CO
09.2023 - 07.2025
- Developed operational strategies to enhance efficiency and productivity.
- Guided and supported junior staff on daily tasks, projects, and objectives to foster team development.
- Contributed to the creation of store policies and procedures to standardize operations.
- Assisted in the development of store policies and procedures.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Maintained a neat, clean, organized work environment that meets company standards.
- Developed relationships with customers by providing knowledgeable advice about products.
Supervisor
Forever 21
Fort Collins, CO
02.2023 - 05.2023
- Monitored employee productivity, providing constructive feedback and coaching to enhance performance.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules, optimizing shift changes and availability for operational efficiency.
- Collaborated with other managers to deliver consistent leadership across teams.
- Responded to customer questions regarding products, prices and availability.
- Collaborated with managers to ensure consistent leadership and alignment across teams.
Backroom Coordinator
Marshall's
Longmont, CO
12.2021 - 03.2023
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Updated upper management and department heads on loaded items and resolved issues to ensure smooth operations.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Ensured adherence to safety protocols by monitoring procedures and equipment, fostering a secure work environment.
- Unloaded incoming trucks and stocked merchandise in correct storage areas.
- Developed and conducted staff training sessions to enhance team skills and knowledge.
- Examined freight to determine loading sequences.
- Maintained cleanliness in stockroom to improve organization. and neat for maximum productivity.
Education
High School Diploma -
Greeley West High School
Greeley, COSkills
- Menu item knowledge
- POS system operation
- Cash handling
- Customer service-oriented
- Staff training
- Strong organizational skills and problem-solving skills
- Time management and prioritization
- Attention to detail
- Interpersonal communication
- Adaptability
Languages
Spanish
Timeline
Server
Buffalo Wild Wings
08.2024 - Current
Assistant Manager
Maurices
09.2023 - 07.2025
Supervisor
Forever 21
02.2023 - 05.2023
Backroom Coordinator
Marshall's
12.2021 - 03.2023
High School Diploma -
Greeley West High School