Danixa Ornelas
Phoenix
Summary
Adept at delivering high-quality customer service in fast-paced environments, with strong communication and problem-solving skills. Maintains a professional, empathetic approach when assisting customers with account inquiries, concerns, and solutions. Experienced in handling a variety of administrative tasks with accuracy and attention to detail, while safeguarding sensitive information and ensuring compliance with company policies. Committed to teamwork and providing efficient, positive customer experiences.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Receptionist
Travelers Inn
Phoenix
02.2025 - Current
- Greet guests and manage reservations; perform efficient check-ins/check-outs
- Process cash and card payments and reconcile transactions to ensure accurate billing and record-keeping.
- Resolve guest inquiries and complaints, coordinating with housekeeping and maintenance to deliver timely service and enhance guest satisfaction.
- Maintain reservation system records and generate daily reports to support operational planning and inventory management.
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZ 08.2019 - 05.2023
Skills
- Customer Service
- Bilingual (English & Spanish)
- Money Handling
- Leadership Development
- Time Management
- Working under pressure
Languages
- English
- Spanish
Timeline
Receptionist
Travelers Inn
02.2025 - Current
High School Diploma -
Carl Hayden High School
08.2019 - 05.2023