Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniyah Downer

Towson,MD

Summary

Dynamic leader with proven expertise in staff management and customer service, honed at Aramark and other esteemed organizations. Excelled in enhancing team productivity and customer satisfaction through effective decision-making and attention to detail. Skilled in training and mentoring, achieving notable improvements in operational efficiency and team performance.

Overview

3
3
years of professional experience

Work History

Supervisor

Aramark
09.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Customer Service Representative

Cava
01.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Server

Oak Crest Senior Living
03.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Nursing

The Community College of Baltimore County
Catonsville, MD

High School Diploma -

Towson High School
Towson, MD
05.2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Attention to detail

Timeline

Supervisor

Aramark
09.2024 - Current

Customer Service Representative

Cava
01.2023 - 09.2024

Server

Oak Crest Senior Living
03.2022 - 01.2023

Nursing

The Community College of Baltimore County

High School Diploma -

Towson High School

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Daniyah Downer