Daniyal Rohail
Vallejo,California
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Westin Verasa Napa Hotel
Napa, CA
12.2024 - Current
- Assisted with luggage handling for incoming guests.
- Ensured that all safety regulations were followed according to company standards.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Kept accurate records of guest transactions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Managed cash drawer responsibly throughout shift.
- Assisted with check-in and check-out procedures for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Front Desk Receptionist
Spring Hill Suite
Napa, CA
10.2023 - 12.2024
- Greeting guests warmly, and providing exceptional customer service.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Checking guests in and out efficiently, using the hotel's reservation system.
- Managing reservations and ensuring accurate room assignments.
- Providing information about hotel amenities, local attractions, and dining options.
- Following hotel procedures and policies to ensure the security and privacy of guests' information.
- Handled sensitive information in a confidential manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Front Desk Receptionist
Avis & Budget Car Rental
Vallejo, CA
03.2022 - 10.2023
- Greeting and welcoming customers, providing a positive first impression.
- Assisting customers with inquiries, reservations, and vehicle rental processes.
- Managing check-in and check-out procedures efficiently and accurately.
- Providing exceptional customer service and resolving customer issues or concerns.
- Familiarizing myself with rental policies, rates, and promotions to assist customers effectively.
- Processing payments and handling cash transactions accurately.
- Maintaining records and documentation related to customer rentals and returns.
Education
Higher Secondary School - Computer Science
Saint Mary's Academy
Rawalpindi, Punjab, Pakistan07.2018
Skills
- Analytical
- Customer service
- Time management
- Leadership
- Communication
- Sales
- Technical
- Problem solving
- CRM software's
- HubSpot
- Microsoft Office
- Adaptability
- light speed
- mgs
Timeline
Front Desk Agent
Westin Verasa Napa Hotel
12.2024 - Current
Front Desk Receptionist
Spring Hill Suite
10.2023 - 12.2024
Front Desk Receptionist
Avis & Budget Car Rental
03.2022 - 10.2023
Higher Secondary School - Computer Science
Saint Mary's Academy