DANKA DABANOVIC
Chicago,IL
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management and communication skills. Flexible and result oriented.
Overview
9
9
years of professional experience
Work History
Shift Leader
Colectivo Coffee Roasters
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Co-Worker
Colectivo Coffee Roasters
08.2019 - 05.2023
- Collaborated with management and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
- Supported kitchen crew to maximize quality and work efficiency
- Reworked positions and workflow based on individual abilities and production targets
- Supported and optimized daily operations of kitchen with consistent on-time delivery
- Assisted register team with processing and expediting customer beverage orders
- Ensured exceptional guest experiences through attentive service
- Helped customers complete purchases, choose items and join reward programs.
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
Event Supervisor
Big Delicious Planet
09.2015 - Current
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests
- Maintained close working relationships with food and beverage director, head chef and banquet manager
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills
- Monitored food preparation, production and plating for quality control
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Working closely with Venue Managers, Florist, Photographers ,Wedding Planners and other vendors in order to deliver best experience to clients on their special day
Education
Bachelor of Arts - Hotel Management /Restaurant Business
University of Belgrade
Belgrade, Serbia2009
Skills
- Team leadership
- Time management
- Event management
- Customer service oriented
Timeline
Shift Leader
Colectivo Coffee Roasters
05.2023 - Current
Co-Worker
Colectivo Coffee Roasters
08.2019 - 05.2023
Event Supervisor
Big Delicious Planet
09.2015 - Current
Bachelor of Arts - Hotel Management /Restaurant Business
University of Belgrade
Similar Profiles
Ruby HaughRuby Haugh
Shift Lead at Colectivo Coffee RoastersShift Lead at Colectivo Coffee Roasters
Amanda JacobsonAmanda Jacobson
Barista at Colectivo Coffee RoastersBarista at Colectivo Coffee Roasters
Marianne ZernsMarianne Zerns
Certified Barista at Barista, Colectivo Coffee RoastersCertified Barista at Barista, Colectivo Coffee Roasters