Danna Alfaro Bermudez
Geneva,IL
Summary
Dynamic leader with proven expertise in team leadership and customer service honed at McDonald's Restaurant. Excelled in staff supervision, task delegation, and implementing sales strategies, driving team performance, and enhancing operational efficiency. Skilled in inventory management and conflict resolution, consistently achieving goals with a focus on innovation and team motivation.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Nothing Bundt Cakes
08.2023 - Current
- Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
- manages special order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
- opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Contribute to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
- Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
- Have the ability to delegate tasks, communicate clear expectations, direct others’ work and manage performance.
Swing Shift Manager
McDonald's Restaurant
02.2021 - Current
- Handle and oversee crew schedules
- Provide encouraging leadership for crew and managers to provide an outstanding guest experience
- Supervise and lead food safety and cleanliness measures to meet McDonald’s standards
- Take measures around safety, security, inventory, and profitability
- Never stop learning: Cultivate and encourage training, education, and continued learning within the restaurant
- Be results oriented: Drive and expect a high level of performance from the team
Education
Geneva High Schook
Geneva, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Sales strategies
- Orientation and training
- Team collaboration
- Coaching and mentoring
- Inventory management
Timeline
Assistant Manager
Nothing Bundt Cakes
08.2023 - Current
Swing Shift Manager
McDonald's Restaurant
02.2021 - Current
Geneva High Schook
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