D’ Anna Cannaveno
Winston Salem,NC
Summary
Skilled Engagement Specialist with background in client relationship management and strategic planning. Strengths include innovative problem-solving, project management, and adept communication skills. Known for driving customer satisfaction through tailored engagement strategies while fostering cross-functional collaboration to ensure desired objectives are met.
Overview
8
8
years of professional experience
Work History
Engagement Specialist
Carenet Health Care
Remote, NC
02.2024 - Current
- Using multiple systems at once Teams, Renal IQ, Zoom, and Microsoft Suite 365
- Placing outbound calls to patients while maintaining goal of 100+ calls a day
- Keeping customer QA above 90% MTD
- Scheduling patients with registered nurses informing patients of additional insurance benefits
- Providing each customer with a high-level personalized call experience based off their wants and needs.
Manager
Thibaut Price
Remote, NJ
11.2020 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Manager
McDonalds
Lake Hopatcong, NJ
01.2017 - 03.2019
- Recruit and train new employees
- Set policies and processes for all to abide by
- Maintain a budget and optimize expenses
- Design strategies and set goals for success and growth of employees and business
- Oversee night shift and ensure high quality products are given to customers.
Education
Bachelor of Science in Business Administration -
Colorado Technical University
Colorado Springs, COHigh school Diploma -
West Morris Central
Chester, NJSkills
- Typing proficient
- Basic software knowledge
- Verbal communication
- Written communication
- Accuracy
- Attention to detail
- Organization
- Time management
- Basic research and collection of data
- Understanding of database structure
- Teamwork
- Customer service
- Proficient use of Microsoft suite 365, Google suite, Teams, and Zoom
- Leadership skills
- Multitasking
- Adaptability and Flexibility
Zip
27101
State
NC
City
Winston Salem
Accomplishments
Awarded the Soroptimist: "Live Your Dream" Grant 2021
Awarded Colorado Technical University Grant 2022
References
References available upon request.
Timeline
Engagement Specialist
Carenet Health Care
02.2024 - Current
Manager
Thibaut Price
11.2020 - 11.2022
Manager
McDonalds
01.2017 - 03.2019
Bachelor of Science in Business Administration -
Colorado Technical University
High school Diploma -
West Morris Central