Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Najwa Williams

Bossier City,LA

Summary

Knowledgeable, Hardworking , dependable, and passionate customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Engagement Specialist

Molina Healthcare
09.2021 - 09.2023
  • Managed direct outreach to new Medicare members to provide personal assistance with their Health plans.
  • Worked with communities of clients to reach goals and grow the company's membership.
  • Located and connected 50 customers per day with different providers and particular specialties upon their request.

Administrator Coordinator 2

Office Of Juvenile Justice
11.2019 - 09.2021
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

DSW Worker/Data Entry Typist

Westside Rehabilitation Center
05.2018 - 04.2019
  • Corrected data entry errors to prevent duplication or data degradation.
  • Updated and maintained customer information, documents and records.
  • Analyzed current data records to provide detailed reports.
  • Completed home management tasks by preparing meals, grocery shopping and cleaning.
  • Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements.
  • Assisted clients per with bathing, dressing, grooming and eating.
  • Maintained records of client condition, progress and care using microsoft and excel.

Cashier/Sales Associate Team Leader

Shoe Department Encore
02.2015 - 05.2018
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Nursing

Southern University At Shreveport
Shreveport, LA
2025

High School Diploma -

Peabody High School
Alexandria, LA
05.2014

Skills

  • Money Handling Abilities
  • Product Promotion
  • Spreadsheets
  • Typing Proficiency
  • Microsoft Excel
  • Customer Relations
  • Managing Multiple Tasks
  • Customer Relationship Management
  • Rehabilitation Programs
  • Healthcare Industry Knowledge
  • First Aid/CPR
  • Dependable and Responsible

Certification

May 2018 to Present

Timeline

Engagement Specialist

Molina Healthcare
09.2021 - 09.2023

Administrator Coordinator 2

Office Of Juvenile Justice
11.2019 - 09.2021

DSW Worker/Data Entry Typist

Westside Rehabilitation Center
05.2018 - 04.2019

Cashier/Sales Associate Team Leader

Shoe Department Encore
02.2015 - 05.2018

No Degree - Nursing

Southern University At Shreveport

High School Diploma -

Peabody High School

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