Danna Caraballo
Saint Cloud,MN
Summary
Detail-oriented and results-driven Resident Account / Occupancy Specialist with 2+ years of experience supporting multifamily and affordable housing communities. Proven expertise in rent collection, delinquency management, resident account reconciliation, lease administration, and regulatory compliance (HUD, Section 8, LIHTC). Highly organized with strong analytical skills, excellent resident communication, and a track record of maintaining accurate financial and resident records. Bilingual in Spanish and English
Overview
4
4
years of professional experience
Work History
Occupancy Specialist - HUD Department
Wavecrest Management Team
Richmond Hill, New York
12.2024 - 10.2025
- Manage resident account files and documentation for HUD-regulated properties, ensuring accuracy, compliance, and audit readiness.
- Collect, review, and verify income and asset documentation for annual and interim recertifications.
- Prepare and issue reminder notices (120/90/60/30 days) and initiate holdover actions for non-compliance.
- Ensure lease execution, proper rent calculations, and timely updates to resident ledgers.
- Maintain compliance with HUD, Section 8, LIHTC, EIV, and Fair Housing regulations.
- Assist with file reviews, investor audits, and agency monitoring.
Leasing Agent
TriStar Management
New York, New York
05.2023 - 02.2025
- Collected rent, monitored delinquencies, and followed up with residents regarding outstanding balances.
- Assisted with legal documentation related to leases, renewals, and rent collection processes.
- Communicated with residents via phone and email regarding payments, lease terms, and account questions.
- Processed rental applications, credit checks, background checks, and income verifications.
- Maintained accurate resident files and ensured adherence to Fair Housing and landlord tenant laws.
- Supported property operations by coordinating maintenance requests and inspections.
Project Coordinator
JPMorgan Chase
New York, New York
10.2021 - 05.2023
- Assisted accounting and operations teams with data analysis, reconciliations, and discrepancy resolution.
- Maintained detailed financial and project documentation with a high degree of accuracy.
- Prepared reports and summaries to support leadership decision-making.
- Managed multiple priorities while meeting strict deadlines in a fast-paced environment.
Education
High School Diploma -
Bronx High School of Business
New York, NYSkills
- Rent Collection & Delinquency Control
- Resident Account Ledgers & Reconciliations
- Evictions, Legal Notices & Compliance
- Fair Housing & Landlord-Tenant Laws
- Online Rent Payments & Payment Plans
- Account Audits & Documentation Accuracy
- Microsoft 365 (Excel, Word, Outlook)
- Property Management Operations
- Resident Communication & Customer Service
- Time Management & Independent Work
Languages
Spanish
Native/ Bilingual
Timeline
Occupancy Specialist - HUD Department
Wavecrest Management Team
12.2024 - 10.2025
Leasing Agent
TriStar Management
05.2023 - 02.2025
Project Coordinator
JPMorgan Chase
10.2021 - 05.2023
High School Diploma -
Bronx High School of Business