Summary
Overview
Work History
Education
Skills
Customerserviceandrelationships
Areas Of Experience
Certification
Languages
Timeline
Generic

DANNA ElSHALABY

Orlando,FL

Summary

Well-qualifed- with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Real Estate Agent

Coldwell Banker SW
11.2018 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
  • Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
  • Conducted comprehensive market research to identify emerging trends, enabling clients to make informed investment decisions.

Account and Office Manager

Deborah Michaud, LLC
01.2012 - Current
  • Managed financial transactions, ensuring accurate and timely invoicing and payment processing for smooth cash flow.
  • Maintained a well-organized office environment, enabling staff to focus on their core responsibilities effectively.
  • Enhanced account management processes with the introduction of new software tools, leading to improved client satisfaction.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Maintained strict compliance with federal and state regulations, ensuring proper coding practices were followed consistently.
  • Optimized the use of practice management software systems for more efficient claim generation and submission processes.

Education

Bachelor's in Psychology -

University of Central Florida
01.2011

Skills

  • Negotiation
  • Strong organizational skills
  • Medical Billing Software Proficiency
  • Insurance Claims
  • HIPAA compliance awareness
  • ICD-10 Knowledge
  • Office Management
  • Expense Reporting
  • Financial Tracking
  • Financial Reporting
  • Highly Professional
  • Escrow management
  • Real Estate License

Customerserviceandrelationships

  • Built and cultivated continuing high quality dealings with clients to assure tot satisfaction
  • Generated contacts and promoted business
  • Regularly conversed with customers to provide quality information in response to inquires and concerns
  • Addressed and resolved issues and concerns in a timely manner regarding accounts, insurance, and financial issues.

Areas Of Experience

  • Sales
  • Business Management
  • Time Management
  • Customer Service Relationships
  • Training, Leadership, and Team Building
  • Organizational and Analytic Abilities
  • Account Management
  • Medical Billing
  • Medicare and all PPO/HMO insurances
  • Psychiatric
  • ICD10
  • Insurance Verification
  • HIPPA
  • Revenue Management

Certification

  • Real Estate Salesperson License - Florida.

Languages

English
Full Professional
Arabic
Full Professional

Timeline

Real Estate Agent

Coldwell Banker SW
11.2018 - Current

Account and Office Manager

Deborah Michaud, LLC
01.2012 - Current

Bachelor's in Psychology -

University of Central Florida

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DANNA ElSHALABY