Danna Gonzalez Fuentes
The Home Depot
Chicago,IL
2
Languages
4
years of professional experience
Dynamic sales associate with expertise in deal closing and consultative selling. Proven ability to enhance customer satisfaction and build lasting relationships through effective communication and personalized follow-ups.
Work History
Pro Sales Associate
1 Year 3 Months- Assisted customers in product selection and provided expert knowledge on home improvement solutions.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily sales targets and maintain high service standards.
- Developed new client relationships through effective networking and outreach efforts, resulting in higher lead generation.
- Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Special Services Associate
2 Years 11 Months- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Coordinated with various departments to ensure seamless delivery of special orders to clients.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store systems, including Order Up and One Returns
- Connected customers with home services, submitting leads through Service Connect.
- Followed up with clients via phone call or email to ensure satisfaction and gather feedback for improvement.
Cashier
10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and policies.
- Resolved customer inquiries and complaints effectively, fostering loyalty and satisfaction.
- Greeted customers entering the store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to a clean and safe shopping environment and performed regular sanitation of the checkout area.
Education
High School Diploma
Skills
Sales conversion
Deal closing
Consultative selling
Client engagement
Upselling and cross-selling
Spanish fluency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pro Sales Associate
The Home Depot
07.2025 - CurrentRead More
Cashier
The Home Depot
08.2022 - 06.2023Read More
Special Services Associate
The Home Depot
07.2022 - 06.2025Read More
CICS Northtown Academy
High School Diploma
Read More