Danna Gutierrez Avila
Palm Beach Gardens
Summary
Results-driven Sales Associate known for exceptional customer service and attention to detail. Experienced in educating clients on products and optimizing merchandise displays to enhance shopping experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sales Associate
Sephora
Palm Beach Gardens
03.2023 - 01.2026
- Processed sales transactions accurately using point-of-sale systems.
- Assisted customers in selecting products and provided beauty consultations.
- Educated clients on product ingredients and application techniques, fostering informed purchasing decisions.
- Collaborated with team members to consistently meet daily sales targets.
- Resolved customer inquiries and concerns, contributing to high levels of customer satisfaction.
- Organized and enhanced merchandise displays to create inviting shopping environments.
- Trained new team members on cash register operation, stock procedures, and customer service.
- Participated in ongoing training to enhance product knowledge and improve service skills.
Cashier
Journeys Shoes
Palm Beach
11.2017 - 11.2018
- Processed customer transactions efficiently, contributing to high customer satisfaction.
- Resolved customer issues with knowledgeable solutions, exceeding expectations.
- Identified client needs promptly, ensuring timely service delivery.
- Engaged customers through effective interpersonal skills, enhancing communication.
- Provided footwear recommendations, enhancing customer shopping experience.
- Maintained organized sales floor, facilitating improved client engagement.
- Collaborated with diverse team members to achieve product and service goals.
- Recognized for exceptional service by management, fostering a productive environment.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL05-2019
Skills
- Point-of-sale systems
- Merchandise presentation
- Cash register operation
- Client needs assessment
- Visual merchandising
- Product knowledge
- Customer relationship management
- Upselling techniques
- Team collaboration
- Problem solving
- Interpersonal communication
- Customer satisfaction focus
- Sales strategies
Languages
Spanish
Native/ Bilingual
Certification
- Microsoft Certified
Timeline
Sales Associate
Sephora
03.2023 - 01.2026
Cashier
Journeys Shoes
11.2017 - 11.2018
High School Diploma -
Palm Beach Gardens High School