Danna Navarrete
Hailey,ID
Summary
Hardworking employee with great customer service, multitasking, and time management abilities.
Overview
6
6
years of professional experience
Work History
General Manager
Mountain valley lodge
Hailey, ID, USA
09.2022 - Current
- Conducted regular performance reviews for employees to identify areas of improvement
- Monitored employee attendance records, timekeeping, and payroll information
- Delegated tasks to team members based upon skill level and to achieve organizational goals
- Recruited and trained new employees to meet job requirements
- Organized schedules, workflows and shift coverage to meet expected business demands
- Reviewed completed work to verify consistency, quality and conformance
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Communicated regularly with customers to gain insights into their needs
- Developed a system for tracking inventory and ordering supplies as needed
- Enforced company policies and procedures to strengthen operational standards across departments
- Managed customer service inquiries and complaints in a timely manner
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
- Computed bills, collected payments and made change for guests
- Provided assistance with general inquiries from guests and employees
- Bank deposits
Supervisor
Burgers Etc
Burley, ID, USA
05.2019 - 07.2022
- Stocked shelves with merchandise when needed
- Operated cash register or POS system to receive payment by cash, check and credit card
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Collected payments and provided accurate change
- Cleaned kitchen equipment, surfaces, utensils and dishes
Education
High School Diploma -
Minico Senior High School
Rupert, ID05.2022
Skills
- Employee Scheduling
- Recruiting and Interviewing
- Staff Training and Development
- Money Handling
- Staff Supervision
- Microsoft Office Expertise
- Customer Relations
- Team Motivation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager
Mountain valley lodge
09.2022 - Current
Supervisor
Burgers Etc
05.2019 - 07.2022
High School Diploma -
Minico Senior High School