Danna Orozco
Phoenix,AZ
Summary
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Reliable Ramp Agent with background in aviation operations and customer service. Familiarity with airport regulations, safety procedures, and aircraft handling systems. Known for teamwork skills, strong communication abilities, and commitment to safety standards. Contributed positively to operational efficiency in previous roles by ensuring timely ground services for all flights.
Overview
2
2
years of professional experience
Work History
Server
Longhorn Steakhouse
Chandler, AZ
05.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Ramp Agent
Delta Airlines
Phoenix, AZ
07.2023 - 11.2023
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Ramp Agent
Southwest Airlines
Phoenix, AZ
09.2022 - 01.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
High School Diploma -
La Joya Community High School
Avondale, AZ05.2021
Skills
- Exceptional customer service
- Strong Work Ethic
- Positive and professional
- Problem-Solving
- Safety Procedures
- Arrival/departure procedures
- Hazardous Materials
- Heavy Lifting
- Equipment Inspection
- Team Leadership
- Dependable and Responsible
- Security awareness
- Corporate policies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ramp Agent
Delta Airlines
07.2023 - 11.2023
Ramp Agent
Southwest Airlines
09.2022 - 01.2023
Server
Longhorn Steakhouse
05.2022 - Current
High School Diploma -
La Joya Community High School