Danna Valentina Pineda
Hamden,CT
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Barcelonawinebar. Proven ability to enhance guest engagement and satisfaction through personalized service and effective team collaboration. Experienced in managing operations and training staff, ensuring high-quality service in fast-paced environments. Fluent in multiple languages, enhancing communication with diverse clientele.
Overview
4
4
years of professional experience
Work History
Server
Barcelonawinebar
New Haven, CT
10.2022 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Supported team during busy shifts by efficiently managing food and beverage orders.
- Adapted quickly to changing situations in fast-paced environment to meet team goals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager's Assistant
Mcdonals
Hamden, CT
04.2022 - 06.2025
- Coordinated daily operations to enhance team efficiency and service quality.
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring adequate stock for peak business hours.
- Developed scheduling templates to optimize workforce allocation during busy shifts.
Education
High School Diploma -
Normal Superior Farallones De Cali
Cali, Colombia11.2015
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Foreign language proficiency
Languages
Spanish
Native or Bilingual
Timeline
Server
Barcelonawinebar
10.2022 - Current
Manager's Assistant
Mcdonals
04.2022 - 06.2025
High School Diploma -
Normal Superior Farallones De Cali