Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danna Paola Guerrero-Cano

Greensboro,NC

Summary

Proven to enhance customer satisfaction and sales performance, I leveraged order fulfillment and decision-making skills at Walmart to streamline digital shopping experiences, leading to significant upselling success. My adeptness in promotional planning and exceptional service fostered strong brand loyalty at Abercrombie & Fitch and Aeropostale, ensuring repeat business and positive brand perception. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Overview

3
3
years of professional experience

Work History

Digital Shopper

Walmart
11.2022 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented an efficient returns process that minimized customer dissatisfaction and maximized cost savings for the business.

Brand Representative

Abercrombie & Fitch
09.2022 - 12.2022
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.

Brand Representative

Aeropostale
10.2021 - 01.2022
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.

Education

High School Diploma -

Southern Guilford High School
Greensboro, NC
06.2022

Skills

    Order Fulfillment

    Promotional planning

    Shipping logistics

    Prioritizing Orders

    Decision-Making

    Verifying Order Accuracy

    Sales proficiency

Languages

Spanish
Native or Bilingual

Timeline

Digital Shopper

Walmart
11.2022 - Current

Brand Representative

Abercrombie & Fitch
09.2022 - 12.2022

Brand Representative

Aeropostale
10.2021 - 01.2022

High School Diploma -

Southern Guilford High School
Danna Paola Guerrero-Cano