Dannell Verkler
House Springs,MO
Summary
I am an enthusiast unit secretary and patient care tech eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am aiming to secure a healthcare opportunity to apply 29 years of healthcare experience. I have knowledge of medical billing, appointment scheduling and providing quality patient care. I am aiming to utilize strong knowledge of nursing unit operations and a skill for building patient rapport to contribute value to a dynamic healthcare company.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Unit Secretary
Mercy South Rehab Hospital
11.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Provided information for patient admissions and discharges to foster timely processing.
Patient Care Technician
Missouri Baptist Medical Center
12.2021 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
Call Center Representative
Fenton Family Medicine
08.2020 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
General Study - Healthcare
St Louis Community College Meramec
Medical Biller / Coder Certification - Billing And Coding
Sanford-Brown College - Fenton
Fenton, MOCNA Certification - Healthcare
St Louis Community College
Skills
- Patient care standards
- Patient care understanding
- Patient care and confidentiality
- Patient and family interaction
- Basic patient care
- Patient care quality
- HIPAA and HITECH requirements
- Patient data confidentiality
- Nursing Station Operations
- Filing
- Unit Secretary Training
- Inpatient care
- Incoming Call Reception
- Medical Billing Knowledge
- Phone reception
- Computer proficiency
- Critical thinking
- CPR certified
References
1) Rhonda Morse Chief Nursing Officer
314-948-2151
2) Tonya Lossman Nurse Manager
314-948-2005
3) Amber Lee Charge Nurse
314-948-2023
Timeline
Unit Secretary
Mercy South Rehab Hospital
11.2023 - Current
Patient Care Technician
Missouri Baptist Medical Center
12.2021 - Current
Call Center Representative
Fenton Family Medicine
08.2020 - 12.2021
Medical Biller / Coder Certification - Billing And Coding
Sanford-Brown College - Fenton
CNA Certification - Healthcare
St Louis Community College
General Study - Healthcare
St Louis Community College Meramec
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