Dannesha Gallow
Customer Service
Sacramento,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Community Choice Financial Inc.
Sacramento , CA
11.2022 - 01.2023
- Prepared check deposits, loan processing and customer payments.
- Execute company policies, while updating services and promotions.
- Prepared loan agreements for customers, as well as payroll advances.
Customer Service Representative (Remote)
HealthNet Of California
Sacramento , CA
04.2022 - 10.2022
- Enrolled consumers into health insurance plans that were best accommodating.
- Educated clients about health insurance coverage options, benefits and costs.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Provided outreach for additional information for appeals and grievances.
Customer Service Representative (Remote)
Fanuiel
Sacramento , CA
10.2021 - 03.2022
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Education
Early Childhood Education
Sacramento City College
Sacramento, CA 02.2023 - Current
Skills
Medical terminology knowledge
undefinedTimeline
Early Childhood Education
Sacramento City College
02.2023 - Current
Customer Service Representative
Community Choice Financial Inc.
11.2022 - 01.2023
Customer Service Representative (Remote)
HealthNet Of California
04.2022 - 10.2022
Customer Service Representative (Remote)
Fanuiel
10.2021 - 03.2022
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