Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Dannette Carter

Dannette Carter

Kansas City,MO

Summary

Motivated professional with extensive experience in customer service delivery. Proven ability to remain composed under pressure while effectively resolving complaints. Strong communication, organizational, and multitasking skills contribute to enhanced service outcomes. Recognized for dedication to quality and excellence in the hospitality sector.

Overview

9
9
years of professional experience

Work History

Sales Associate/Customer Service Representative

My Scrub Love L.L.C
Kansas City
08.2024 - 05.2025
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.

Community Health Liaison

United health group
Kansas City
06.2023 - 08.2024
  • Cultivated and sustained partnerships with local community organizations through health education workshop coordination

CDC CS Agent

Apple One
Olathe
04.2021 - 05.2023
  • Resolved escalated calls competently by actively listening to concerns of each individual customer before recommending fitting solutions.

Customer Service Agent

Advanced call center technologies
Kansas City
09.2019 - 03.2021
  • Supplied correct and pertinent information to respond to questions, rectify issues, and settle complaints.

Sales Associate Supervisor

Macy's
Independence
05.2016 - 08.2019
  • Managed sales floor duties, such as welcoming and aiding customers, finalizing transactions, overseeing store hours, replenishing shelves, and performing inventory checks.

Education

High School Diploma -

Raytown High School
Raytown
05.2019

Skills

  • Health education
  • Hospitality and accommodation
  • Client support
  • Analytical problem solving
  • Data management
  • Product knowledge
  • Inventory management
  • Teamwork and collaboration

Languages

English
Native/ Bilingual

Timeline

Sales Associate/Customer Service Representative

My Scrub Love L.L.C
08.2024 - 05.2025

Community Health Liaison

United health group
06.2023 - 08.2024

CDC CS Agent

Apple One
04.2021 - 05.2023

Customer Service Agent

Advanced call center technologies
09.2019 - 03.2021

Sales Associate Supervisor

Macy's
05.2016 - 08.2019

High School Diploma -

Raytown High School

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