Ebony Aponte
New York,NY
Summary
Experienced Retail Associate with hands on experience providing customer service and multitasking abilities with strong time management skills.
Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
9
9
years of professional experience
Work History
Sales Associate/Customer Service Representative
Party City
New York, New York
08.2023 - 02.2025
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed customer transactions efficiently at the cash register, ensuring accuracy and customer satisfaction.
- Supported inventory management by assisting the manager with merchandise organization.
Dishwashing/host
U.s. Open King Mackerel Tournaments
Queens, New York
09.2020 - 10.2022
- Inspected dining areas for any damages or defects.
- Balanced cash drawers at the end of each shift.
- Managed dining room layout to maximize efficiency of staff members.
- Provided customers with accurate wait times and monitored waiting list.
- Ensured compliance with health and safety regulations within the restaurant.
- Greeted guests upon arrival and provided them with menus.
- Checked identification for guests who appeared under age 21.
- Processed payments from customers using a POS system.
- Served as point-of-contact for resolving guest complaints or special requests.
Outreach Worker
Covic Tracker
Bronx, NY
04.2018 - 12.2019
- Interacted with the public to discuss Covid Vaccination Information
- Distributed Flyers and Pamphlets
- Directed public to Vaccination Sites
Sales Associate
Marshalls Department Store
Bronx, New York
12.2015 - 05.2018
- Greeted customers entering the store
- Stocked and replenished merchandise
- Answered customers questions regarding merchandise in the store
Skills
- Bi-lingual English/Spanish
- Time Management
- Multitasking
- Customer service
- Health and safety compliance
- Money handling
- Staff scheduling
- Revenue management
Timeline
Sales Associate/Customer Service Representative
Party City
08.2023 - 02.2025
Dishwashing/host
U.s. Open King Mackerel Tournaments
09.2020 - 10.2022
Outreach Worker
Covic Tracker
04.2018 - 12.2019
Sales Associate
Marshalls Department Store
12.2015 - 05.2018
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