Dannette Johnson
Linden,Pennsylvania
Summary
Dynamic Operations Manager with a proven track record at Sid's Transport LLC, enhancing operational efficiency and customer satisfaction through innovative logistics solutions. Skilled in team leadership and problem-solving, I successfully reduced project turnaround time and improved driver retention by fostering a positive work environment and implementing effective scheduling from Pad to Pad.
Overview
5
5
years of professional experience
Work History
Operations Manager
Sid's Transport LLC
Cogan Station PA
08.2021 - Current
- Streamlined daily operations to enhance efficiency and reduce delays.
- Implemented new logistics tracking system, improving shipment accuracy and customer satisfaction.
- Coordinated between departments to optimize resource allocation and workflow processes.
- Developed training programs for staff, enhancing team performance and operational knowledge.
- Monitored compliance with safety regulations, ensuring a secure working environment for all employees.
- Analyzed operational data to identify trends, driving process improvements and cost reductions.
- Led cross-functional teams in project initiatives, successfully meeting tight deadlines and objectives.
- Fostered relationships with key stakeholders, enhancing collaboration across the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively
- targeting new markets.
- Day to Day operations 24/7
Education
High School Diploma -
Williamsport High School
Williamsport, PA06-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory management
- Management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Customer relationship management
- Maintaining compliance
- Goal setting
- Workflow optimization
- Health and safety compliance
- Regulatory compliance
- Client relations
- Continuous improvements
- Superb time management skills
- Customer relationship management (CRM)
- Onboarding and orientation
- Logistics management
- Invoice processing
- Conflict mediation
- Work flow planning
- Business administration
- Business planning
- Logistics oversight
- Data management
- Incidents management
- Forecasting and scheduling
- Document control
- Negotiation
- Maintenance planning
Timeline
Operations Manager
Sid's Transport LLC
08.2021 - Current
High School Diploma -
Williamsport High School