Dannette Perry
Ishpeming,MI
Summary
Driven Processing Clerk with many years of experience in keeping accurate records and achieving fast data processing. Gifted in managing databases, utilizing advanced search techniques. Disciplined self-motivator continually improves company processes.
Efficient Processing Clerk known for high productivity and ability to complete tasks swiftly. Specialize in data entry, document management, and customer service, ensuring smooth operational flow. Excel in time management, problem-solving, and adaptability, contributing to team success and meeting tight deadlines.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Patient Processing Clerk
UPHS Bell
Ishpeming, MI
12.2016 - Current
- Processed patient information using electronic health record systems.
- Managed incoming and outgoing patients.
- Communicated effectively with patients regarding their queries and needs.
- Trained new team members on processing procedures and protocols.
- Updated patient profiles with new account details obtained from documents received.
- Maintained confidentiality of sensitive patient data at all times while handling documents.
- Entered and updated information into database.
- Coordinated with other departments to ensure that all necessary documents were completed accurately.
- Resolved patient complaints promptly and professionally in a timely manner.
- Developed training materials for new staff members related to document processing operations.
- Managed inventory levels of supplies used in the processing department.
- Operated office equipment such as scanners, printers, copiers, and fax machines to process paperwork.
- Provided assistance to other processing clerks during peak times or when workload was high.
- Assisted with data entry and verification tasks daily.
- Scheduled appointments for patients.
Front Desk Clerk
Jasper Ridge Inn
Ishpeming, MI
05.2001 - 10.2012
- Greeted guests warmly and assisted with check-in procedures.
- Managed phone inquiries and provided information about hotel services.
- Coordinated room assignments and ensured guest preferences were met.
- Maintained front desk area's cleanliness and organized supplies effectively.
- Assisted guests with luggage and offered local dining recommendations.
- Collaborated with housekeeping to ensure timely room turnovers for arrivals.
- Processed reservations through property management systems accurately.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Answered incoming calls and directed them to the appropriate personnel.
- Updated computer system with current guest information.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Made guest and group reservations, processing check-ins and check-outs for customers.
Education
Associate in Information Technology - Business
Northern Michigan University
Marquette, MI 08.1992 - 12.1995
Skills
- Electronic health records
- Patient data processing
- Appointment scheduling
- Document management
- Attention to detail
- Conflict resolution
- Time management
- Workflow coordination
- Answering phones
- Searching records
- Confidentiality
Timeline
Patient Processing Clerk
UPHS Bell
12.2016 - Current
Front Desk Clerk
Jasper Ridge Inn
05.2001 - 10.2012
Associate in Information Technology - Business
Northern Michigan University
08.1992 - 12.1995