Dannielle Callahan
Winnabow,NC
Summary
Accomplished F&B Manager with a proven track record at Bald Head Island Club, enhancing operational efficiency and customer satisfaction through effective labor management and team collaboration. Skilled in menu development and waste reduction, increased revenue through strategic promotions. Excelled in maintaining high hygiene standards, ensuring a positive dining experience.
Overview
27
27
years of professional experience
Work History
F&B Manager
Bald Head Island Club
06.2022 - Current
- Stayed updated with industry developments to refine business strategies.
- Promoted secure work conditions by ensuring consistent adherence to health, safety, and cleanliness standards.
- Streamlined interaction processes among team members, facilitating smooth overall operations.
- Increased revenue with targeted promotions, special events, and upselling techniques.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Enhanced team performance through effective staff training and development programs.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Restaurant Manager
Olive Garden
02.2007 - 06.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Server
Battleground Restaurants
04.1998 - 02.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate Degree In Science - Hotel, Motel, And Restaurant Management
Cape Fear Community College
Wilmington, NC05.2000
Skills
- Scheduling staff
- Labor management
- Food presentation
- Beverage making
- Menu development
- Waste reduction
- Cost control
- Wine pairing
- Hygiene standards
- Table management
- Sanitation standards
- Food and beverage operations
- Teamwork
- Teamwork and collaboration
- Reliable and responsible
- Multitasking
Timeline
F&B Manager
Bald Head Island Club
06.2022 - Current
Restaurant Manager
Olive Garden
02.2007 - 06.2022
Server
Battleground Restaurants
04.1998 - 02.2007
Associate Degree In Science - Hotel, Motel, And Restaurant Management
Cape Fear Community College
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