Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Supervisor
Sheetz
09.2023 - Current
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Improved customer satisfaction by consistently providing friendly and efficient service.
Reduced operational costs through effective inventory management and streamlined processes.
Inventory and Online Sales Manager
Smith's Wholesale Appliance
08.2022 - 08.2023
Kept detailed records of sales and contracts.
Analyzed online sales data and developed action plans to improve margin, revenue, and processes.
Monitored online marketplaces for accuracy, product offerings, and influenced data sources to identify gaps and opportunities.
IOS Technical Support Advisor
Apple
11.2019 - 07.2022
Explained security measures in simple terminology to help users understand malware and phishing threats.
Documented support interactions for future reference.
Diagnosed and troubleshot hardware, software and network issues.
Returns Processor
Trade Global
11.2016 - 08.2019
Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Documented returned product details in an inventory tracking system.