Overview
Work History
Education
Skills
Timeline
Generic

Dannielle Jenkins

Kansas City,MO

Overview

10
10
years of professional experience

Work History

Environmental Services Housekeeper

Bishop Spencer Place
04.2024 - 09.2025
  • Performed daily cleaning tasks to maintain hygiene standards and ensure guest satisfaction.
  • Trained new staff on proper cleaning procedures and safety protocols, improving team efficiency.
  • Adapted quickly to changing priorities while maintaining high-quality service in a fast-paced environment.


Housekeeping Aide

University Of Kansas Health System
01.2023 - 02.2024


  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.

Customer Service Representative

H&R Block
12.2021 - 01.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate updates and timely responses to requests.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.


Assistant Store Manager

AT&T Wireless
07.2019 - 11.2021
  • Supervised daily operations, ensuring alignment with store policies and procedures.
  • Trained and mentored staff on customer service standards and product knowledge.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction levels.

Collections Agent

Wells Fargo Center
06.2015 - 06.2019
  • Managed high-volume collections activities, ensuring timely follow-up on overdue accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Promoted a positive work environment by contributing innovative ideas for process improvement within the team.


Education

High School Diploma -

East High School
Kansas City, MO

Skills

  • Cleaning techniques
  • Team collaboration
  • Call center experience
  • Claims processing
  • Data entry proficiency
  • Problem-solving
  • Information collection
  • Inbound call management
  • Professional telephone demeanor
  • Understanding customer needs

Timeline

Environmental Services Housekeeper

Bishop Spencer Place
04.2024 - 09.2025

Housekeeping Aide

University Of Kansas Health System
01.2023 - 02.2024

Customer Service Representative

H&R Block
12.2021 - 01.2023

Assistant Store Manager

AT&T Wireless
07.2019 - 11.2021

Collections Agent

Wells Fargo Center
06.2015 - 06.2019

High School Diploma -

East High School

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Dannielle Jenkins