Danny Crudup
Trenton,NJ
Summary
Proven achiever in customer support and credit analysis, notably with McGraw-Hill Companies. Excelled in CRM and problem-solving, enhancing customer satisfaction and financial risk assessment. Skilled in complaint handling and fostering teamwork, consistently delivering beyond expectations without exceeding a single numerical percentage in achievements.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Customer Support Specialist
Send.com
01.2013 - 08.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Senior Credit Analyst
McGraw-Hill Companies
02.2002 - 03.2013
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Performed credit reviews on corporations to assess financial conditions.
- Complied with internal controls and government regulations.
- Improved understanding of financial statements, which helped in assessing risk.
Education
Rutgers University
New Brunswick, NJ 09.1981 - 05.1982
Star Technical Institute
Cinnaminson, NJ 06.1983 - 05.1983
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Microsoft Windows and Office
- Teamwork and Collaboration
- Problem-Solving
- Customer Communication and Empathy
- Problem-solving abilities
Timeline
Customer Support Specialist
Send.com
01.2013 - 08.2024
Senior Credit Analyst
McGraw-Hill Companies
02.2002 - 03.2013
Star Technical Institute
06.1983 - 05.1983
Rutgers University
09.1981 - 05.1982
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