Danny Doan
Woburn,MA
Summary
Results-driven Store Manager with expertise in inventory management, staff scheduling, and customer relationship management. Proven ability to optimize operations and enhance team performance.
Overview
12
12
years of professional experience
Work History
Store Manager
CVS Pharmacy
Marblehead, Massachusetts
10.2023 - 04.2026
- Streamlined daily operations to ensure adherence to company policies consistently.
- Trained and supervised team members to enhance customer service skills, resulting in improved customer experiences.
- Conducted regular stock audits and organized inventory for accuracy and efficiency.
- Scheduled staff shifts to optimize coverage during peak hours, ensuring efficient service delivery.
- Addressed customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Monitored cash handling procedures to guarantee accuracy and security.
- Collaborated with corporate teams to develop merchandising strategies and improve store layout, impacting overall sales.
- Recruited, trained, and supervised new employees for seamless integration.
Operations Manager
CVS Pharmacy
Boston, Massachusetts
12.2016 - 10.2023
- Oversaw inventory management, implementing stock replenishment and loss prevention strategies to reduce stock discrepancies.
- Supervised daily workflow, enhancing employee productivity and ensuring adherence to quality standards.
- Managed training and inventory control scheduling to optimize operational efficiency.
- Built operational teams to meet production demands effectively.
- Identified deficiencies through root-cause analysis to implement effective solutions.
- Analyzed data from daily reports to uncover trends in production performance metrics.
Assistant Store Manager
Hogan Tire & Service
Woburn, Massachusetts
06.2014 - 11.2015
- Analyzed financial data to formulate strategies for increasing store profitability.
- Developed inventory tracking system to maintain optimal stock levels, reducing stockouts.
- Secured competitive pricing through vendor coordination, improving product availability.
- Organized weekly meetings with department heads to assess progress on objectives.
- Created promotional campaigns that increased brand awareness and attracted new customers.
- Executed thorough opening, closing, and shift change procedures to uphold operational standards.
- Delegated tasks to staff while establishing priorities and goals.
- Enforced safety regulations to maintain a secure working environment.
Education
BBA - Business Management
Suffolk University
Boston, MA06-2014
Skills
- Inventory management
- Sales forecasting
- Visual merchandising
- Customer relationship management
- Cash handling
- Budgeting and cost control
- Billing and invoicing
- Staff scheduling
- Hiring and onboarding
- Employee training
- Performance management
- Business development
- Consultative sales
- Team building
- Conflict resolution
- Time management
- Safety compliance
- Office suite proficiency
- Mentoring and coaching
Languages
Spanish
Limited
Vietnamese
Native/ Bilingual
English
Native/ Bilingual
Timeline
Store Manager
CVS Pharmacy
10.2023 - 04.2026
Operations Manager
CVS Pharmacy
12.2016 - 10.2023
Assistant Store Manager
Hogan Tire & Service
06.2014 - 11.2015
BBA - Business Management
Suffolk University