Danny Hampton
Altadena
Summary
Experienced Courier and Customer Service Representative with a demonstrated history of working in the logistics and supply chain industry. Skilled in problem-solving, customer service, and maintaining a safe environment for personnel and the public. Proven ability to manage and organize daily incoming and outgoing shipments. Proficient in answering phone calls, responding to emails, order placing and troubleshooting.
Extremely reliable and known for high productivity and efficiency in task completion while maintaining a positive attitude.
Overview
18
18
years of professional experience
Work History
Courier/Customer Service Representative
Labcorp
Monrovia
03.2020 - 11.2024
- Managed the transportation of valuable lab tests, ensuring their timely delivery and maintaining the integrity of the samples.
- Addressed daily challenges such as road hazards, effectively mitigating risks and ensuring smooth operations.
- Handled customer service issues, providing solutions that resulted in positive experiences for both team members and clients.
Warehouse Manager / Driver
Messengers Inc
Sun Valley
02.2016 - 04.2019
- Answered phone calls and responded to emails, ensuring effective communication and customer service.
- Organized daily incoming and outgoing shipments to maintain operational efficiency.
- Drove to local and long-distance clients to drop off small packages, enhancing client satisfaction and timely delivery.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Resolved customer complaints related to product quality or delivery issues.
- Communicated regularly with other departments regarding supply chain activities.
Security Officer
Intercon Securities
Pasadena
06.2013 - 01.2015
- Ensured a secure environment for Edison personnel and the public, contributing to the overall safety and well-being of all individuals on the premises.
Security Officer
Block By Block
Pasadena
12.2012 - 05.2013
- Ensured public safety by maintaining a secure environment, contributing to a decrease in incidents and accidents.
- Delivered high-quality customer service by assisting with street parking and parking meters, enhancing customer satisfaction.
- Provided directions and escorted employees to their vehicles, ensuring their safety and comfort.
- Offered advice about surrounding restaurants and shops, improving customer experience and local business patronage.
Customer Service Representative
Harbor Freight Tools
Pasadena
02.2007 - 05.2008
- Managed cash transactions as a cashier, ensuring accuracy and customer satisfaction.
- Handled product stocking, maintaining an organized and efficient store layout.
- Performed store maintenance tasks to provide a clean and safe shopping environment.
- Managed the product warehouse, ensuring optimal inventory levels and product availability.
- Served as a greeter, providing a welcoming atmosphere and assisting customers with initial inquiries.
Education
Fundamentals of Technology
University of Maryland, College Park
College Park, MD04-2025
IT Support
Google
03-2025
Glendale Community College
05-2012
Skills
- Customer Service
- Transportation Management
- Laboratory Tests
- Stock Control
- Expediting
- Safety Principles
- Telephone Skills
- Maintenance
- Freight Forwarding
- Critical thinking
Timeline
Courier/Customer Service Representative
Labcorp
03.2020 - 11.2024
Warehouse Manager / Driver
Messengers Inc
02.2016 - 04.2019
Security Officer
Intercon Securities
06.2013 - 01.2015
Security Officer
Block By Block
12.2012 - 05.2013
Customer Service Representative
Harbor Freight Tools
02.2007 - 05.2008
Fundamentals of Technology
University of Maryland, College Park
IT Support
Google
Glendale Community College