Danny Harper
Fort Smith,AR
Summary
Results-oriented nursing home leader knowledgeable about effective recruitment, training and leadership strategies to maintain employee efficiency, accuracy, and quality of services. Well-organized and resourceful with a proactive mindset and good communication skills. State-Licensed.
Overview
31
31
years of professional experience
5
5
years of post-secondary education
Work History
Licensed Nursing Home Administrator/QIDP
Bost Inc.
Fort Smith, AR
11.1994 - 12.2025
- Oversaw staff training and development to enhance team performance and service quality.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Implemented care plans in collaboration with healthcare professionals for resident well-being.
Owner/Operator
Mamies Garden flower shop
Fort Smith, AR
05.2001 - 08.2006
- Managed daily operations to ensure smooth business functionality.
- Oversaw staff scheduling and maintained adequate workforce levels.
- Developed marketing strategies to increase customer engagement and retention.
- Trained new employees on company policies and procedures.
- Maintained inventory levels and ordered supplies as needed.
- Implemented quality control measures to enhance service delivery.
- Established relationships with vendors for reliable supply chain management.
- Conducted regular financial assessments to monitor business performance.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
Education
Psychology
Arkansas Tech University
Russellville, AR 01.2008 - 05.2013
Skills
- Resident care
- Policy writing
- Regulatory compliance
- Staff training
Timeline
Psychology
Arkansas Tech University
01.2008 - 05.2013
Owner/Operator
Mamies Garden flower shop
05.2001 - 08.2006
Licensed Nursing Home Administrator/QIDP
Bost Inc.
11.1994 - 12.2025