Keenan Laferty
Hindman,KY
Summary
Proven track record in enhancing customer retention and sales efficiency, notably at Lowes Home Improvement Stores. Mastered money handling and customer service, boosting store performance through effective negotiation and teamwork. Excelled in fast-paced environments, demonstrating a keen ability to streamline processes and foster collaborative success. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
13
13
years of professional experience
Work History
Sales Associate Specialist
Lowes Home Improvement Stores
01.2024 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
Peer Support
Mountain Comprehensive Health Corporation
02.2023 - 11.2023
- Facilitated group therapy sessions for families experiencing similar challenges, fostering connections and peer support networks within the community.
- Facilitated group therapy sessions to encourage peer support, social interaction, and coping skills development.
- Facilitated peer support groups for veterans dealing with PTSD and other mental health challenges, fostering a sense of camaraderie among participants.
- Created a positive classroom atmosphere that encouraged open communication, peer support, and active engagement in learning.
- Encouraged peer support among clients by fostering an inclusive and non-judgmental atmosphere in group settings.
- Facilitated group therapy sessions to address common issues among residents and foster peer support networks.
Silk Screen Printer
Laferty Enterprise
04.2016 - 01.2022
- Enhanced workplace safety by ensuring proper use of personal protective equipment and adherence to industry standards.
- Reduced waste and improved resource management by implementing effective inventory control systems for screens, inks, and other materials.
- Performed routine maintenance on silk screen printing equipment, contributing to longer-lasting machines with fewer breakdowns or repairs needed over time.
- Adapted quickly to new software programs used for tracking job progress, managing inventory, and scheduling tasks efficiently.
- Continuously researched emerging trends within the silk screen printing industry to stay current on best practices for both technique application and materials usage.
- Increased production efficiency by streamlining silk screen printing processes and optimizing equipment use.
- Maintained high-quality print results by regularly inspecting screens, inks, and final products for consistency and accuracy.
Fitness Attendant
Knott County Sports Plex
04.2014 - 07.2016
- Worked independently and as member of cohesive team to support individual needs.
- Led and supported staff meetings according to team and organization needs.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Set up, maintained and put away recreational equipment.
- Maintained accurate inventory records of gym supplies and equipment, proactively addressing any shortages or maintenance needs in a timely manner.
Sales Associate
Appalachian Wireless
05.2011 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Applied Science - Cosmetology
South East Beauty Acadamy
Paintsville, KY05.2014
High School Diploma -
Knott County Central
Hindman, KY05.2010
Skills
- Effective negotiation
- Money Handling
- Store Opening and Closing
- Customer Assistance
- Product Knowledge
- Customer Service
- Time Management
- Upselling strategies
- Teamwork and Collaboration
- Loss Prevention
- Flexible Schedule
Timeline
Sales Associate Specialist
Lowes Home Improvement Stores
01.2024 - Current
Peer Support
Mountain Comprehensive Health Corporation
02.2023 - 11.2023
Silk Screen Printer
Laferty Enterprise
04.2016 - 01.2022
Fitness Attendant
Knott County Sports Plex
04.2014 - 07.2016
Sales Associate
Appalachian Wireless
05.2011 - 08.2015
Associate of Applied Science - Cosmetology
South East Beauty Acadamy
High School Diploma -
Knott County Central
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