Danny Miecuna
Syosset,NY
Summary
Diligent and accountable Insurance Representative skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
7
7
years of professional experience
Work History
Insurance Representative
State Farm
09.2021 - Current
- Licensed in all lines of insurance (P&C, Commercial and Life & Health).
- Maximized policyholder satisfaction by efficiently handling inquiries and providing timely resolutions.
- Enhanced customer retention through personalized service and attention to individual needs.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Participated in ongoing professional development courses to maintain current knowledge of insurance products and regulations, enhancing overall expertise as a representative.
- Contributed to the improvement of internal processes by providing valuable feedback and suggesting innovative solutions, resulting in increased team productivity.
Customer Service Manager
Terra Origin
07.2020 - 09.2021
- Managed Shopify store and analyzed records related to sales and inventory.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Worked closely with marketing and sales departments to develop marketing copy for website and product labels.
- Performed general office duties, including answering phones, routing calls and messages and greeting visitors.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Facilitated clear communication with fulfillment center and warehouse managers, ensuring seamless resolution of customer concerns in a timely manner.
Sales and Customer Service Coordinator
Harbor Seafood
01.2020 - 04.2020
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Retail Warehouse Associate
Dodds & Eder Home
11.2018 - 10.2019
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Stocked merchandise each morning, clearly labeling items, arranging according to size or color, and preparing attractive displays.
Social Media Manager
Barstool Sports
11.2016 - 06.2017
- Monitored online presence of company's brand to engage with users and strengthen customer relationships, specifically at Indiana University.
- Orchestrated, executed and monitored performance of social media campaigns on Twitter, Instagram and Snapchat to boost brand awareness.
- Produced, shot and edited short-form videos featuring school athletes and students.
- Collaborated with local business and coordinated events to promote and market Barstool Indiana's digital platforms.
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
- Created and facilitated online contests and events to attract new followers.
Education
Bachelor of Arts - Journalism
Indiana University
05.2017
Skills
- Account management
- Customer service and follow-up
- Client needs analysis
- Auto, home, life and commercial insurance
- Entrepreneurial and goal-oriented
- Problem-solving aptitude
- Organization and attention to detail
- Reliability and adaptability
- Effective communication
- Teamwork and collaboration
Timeline
Insurance Representative
State Farm
09.2021 - Current
Customer Service Manager
Terra Origin
07.2020 - 09.2021
Sales and Customer Service Coordinator
Harbor Seafood
01.2020 - 04.2020
Retail Warehouse Associate
Dodds & Eder Home
11.2018 - 10.2019
Social Media Manager
Barstool Sports
11.2016 - 06.2017
Bachelor of Arts - Journalism
Indiana University