Danny Miner
Eugene,OR
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Jacksons Food Stores
Eugene, OR
10.2023 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Shift Leader
Jacksons Food Stores
Eugene, OR
02.2017 - Current
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Assisted in training new employees on shift operations.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
Customer Service Representative
Jacksons Food Stores
Eugene, OR
11.2016 - 02.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
Dairy Mart
Eugene , Oregon
03.2016 - 11.2016
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Jacksons Food Stores
Eugene, OR
10.2005 - 04.2013
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Grangeville High School
Grangeville, IDSkills
- Sales monitoring
- Recruiting and interviewing
- Cost Reduction
- Operations Management
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Product and service knowledge
- Orientating and training
- Staff Management
- Money Handling
- Retail Operations
- Team motivation
- Policy Enforcement
Affiliations
- Volunteering
- Being involved with church activities
- Being involved with charity organizations
Timeline
Assistant Manager
Jacksons Food Stores
10.2023 - Current
Shift Leader
Jacksons Food Stores
02.2017 - Current
Customer Service Representative
Jacksons Food Stores
11.2016 - 02.2017
Customer Service Representative
Dairy Mart
03.2016 - 11.2016
Customer Service Representative
Jacksons Food Stores
10.2005 - 04.2013
Grangeville High School
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