Danny Nash
Renton
Summary
Dynamic Security Supervisor with proven expertise in team leadership and compliance management. Adept at training personnel and enhancing emergency response protocols, ensuring a safe environment and operational efficiency.
Overview
21
21
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Seattle, WA
01.2021 - Current
- Supervised security team, ensuring adherence to protocols and safety regulations.
- Conducted regular training sessions to enhance team performance and response efficiency.
- Developed and implemented security procedures, improving incident response times.
- Coordinated with law enforcement and emergency services during critical incidents.
Store Manager
Wingstop
Seattle, WA
06.2005 - 01.2021
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Managed inventory control processes, leading to reduced waste and optimized stock levels.
- Trained and mentored staff, fostering a high-performance team culture.
- Implemented operational efficiencies that enhanced workflow and productivity across shifts.
- Analyzed sales data to develop strategic plans for increasing revenue and market share.
- Developed employee schedules to maintain optimal staffing levels while controlling labor costs.
- Conducted regular performance evaluations, identifying areas for improvement and training needs.
- Collaborated with corporate leadership on marketing initiatives to drive brand awareness in the community.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
High School Diploma -
Morning Side High School
Inglewood, CA06-2004
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Daily incident reporting
- Staffing and scheduling
- Emergency response
- Skilled in conflict resolution
- Access control
- Relationship building and management
- Security officer development
- Law enforcement collaboration
- Dispatch
- Access systems and patrol
- Loss prevention trainer
- Compliance management
- Skilled public speaker
- Security personnel training
Timeline
Security Supervisor
Allied Universal Security Services
01.2021 - Current
Store Manager
Wingstop
06.2005 - 01.2021
High School Diploma -
Morning Side High School