Danny Palomo
Milpitas,CA
Summary
Offering friendly demeanor and genuine interest in making guests feel welcome and valued. Brings aptitude for quickly learning customer service protocols and effective communication techniques. Ready to use and develop interpersonal and problem-solving skills in [Desired Position] role.
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Levi Stadium
Santa Clara, CA
08.2023 - Current
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Facilitated smooth event operations through effective communication with team members and vendors.
- Maintained knowledge of stadium policies to ensure compliance and enhance guest experience.
- Assisted in training new staff on customer service standards and operational procedures.
- Monitored crowd dynamics to ensure safety and comfort of all attendees during events.
- Implemented feedback systems to gather guest insights for continuous service improvement.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
High School Diploma -
Milpitas High School
Milpitas, CA06-1988
Skills
- Greet fans, scan tickets,and help the find their seats or other location within the stadium
- Check bags, enforce policies and respond to crowed control under the guidance of security teams
- Answer questions, handle complaints and resolve problems to provide a positive and memorable experience for all guests
- Assist with events preparation and execution which can involve tasks like finding lost items or proving escort when necessary
- Working with diverse range of people and may have to handle challenging situations such as unruly or intoxicated guest
- Keeping a positive attitude and strong communication skills
Timeline
Guest Service Representative
Levi Stadium
08.2023 - Current
High School Diploma -
Milpitas High School