Danny Williams
Peoria,AZ
Summary
Dynamic Dispatcher with extensive experience in logistics coordination and team leadership, recognized for a proven track record in optimizing operational efficiency and enhancing communication channels. Expertise in managing high-volume dispatch operations while streamlining processes to elevate service delivery standards. Skilled in fostering collaboration among team members and stakeholders to drive productivity and ensure seamless workflows. Committed to delivering exceptional results in fast-paced environments through strategic problem-solving and proactive management.
Overview
25
25
years of professional experience
Work History
Dispatcher/Dispatch Supervisor
Sun City Express
03.2024 - Current
- Dispatch shuttles to meet customer needs. Train new dispatchers. Help develop policies for the dispatch department and other areas of the company. Act as a liaison for the dispatchers/drivers and management. Communicate with drivers to ensure the quickest and safest route to their destinations. Communicate with our customers immediately and professionally for any schedule fluctuations. Adjust schedules as needed for early and late arriving flights to minimize customer wait time. Provide superior customer service to our customers to ensure repeat business. Reconcile payment information for drivers and complete daily required tasks. Take after hours reservations for customers in a friendly and professional manner. Make every attempt to accommodate last minute reservation requests and schedule accordingly. Communicate with other dispatchers and management with any issues that may affect our business.
Dispatcher/Manager
Airport Shuttle of Phoenix, Phoenix/Tucson Arizona and Texas Shuttle
04.2022 - 01.2024
- Hiring new drivers to meet our business needs. Schedule and route drivers daily. Dispatch shuttles to meet customer needs. Communicate with drivers to ensure the quickest and safest route to their destinations. Communicate with our customers immediately and professionally for any schedule fluctuations. Adjust schedules as needed for early and late arriving flights to minimize customer wait time. Provide superior customer service to our customers to ensure repeat business. Take after hours reservations for customers in a friendly and professional manner. Make every attempt to accommodate last minute reservation requests and schedule accordingly. Communicate with other dispatchers and management with any issues that may affect our business.
Dispatcher
Sun City Express
11.2018 - 04.2021
- Dispatch shuttles to meet customer needs. Communicate with drivers to ensure the quickest and safest route to their destinations. Communicate with our customers immediately and professionally for any schedule fluctuations. Adjust schedules as needed for early and late arriving flights to minimize customer wait time. Provide superior customer service to our customers to ensure repeat business. Reconcile payment information for drivers and complete daily required tasks. Take after hours reservations for customers in a friendly and professional manner. Make every attempt to accommodate last minute reservation requests and schedule accordingly. Communicate with other dispatchers and management with any issues that may affect our business.
Team Manager/Advisor
Concentrix
11.2016 - 11.2018
- Worked as a Team Manager for Concentrix in Tempe Arizona supporting our client's IT Program. My duties included: Provide effective coaching to team members to achieve operational performance objectives Minimize errors through effective coaching and support Ensure all team members obtain the appropriate training and support to best apply their knowledge and skills on the job Communicate business strategies and results to agents, empowering them with the knowledge to know their standing and contribution at all times Create and foster a positive, successful and professional work environment where team members choose to work and achieve their goals Build solid productive relationships with all levels of leadership and support teams Handles CNX related employee requirements Performance Coach Triads and performance management Process Audits for COPC compliance (audits PC's processes) Attendance accountability Issuing of any type of corrective actions Hiring Screening of new employees
Product Support Advisor
Concentrix
07.2016 - 11.2016
- Worked as a Product Support Advisor for Concentrix handling technical support questions for our partner's customers. I provide a high level of technical expertise in a friendly and congenial manner to solve technical issues with our customer's products. I utilize problem solving skills to quickly solve the issue at hand and come to a resolution that highly satisfies our customer's needs. I follow our partner's guidelines of high standards to both satisfy our partner and customers.
Owner/Operator
VIP Taxi
01.2010 - 01.2016
- Operating a taxi cab and adhering to all rules and safety regulations. Provide superior service to customers to ensure a pleasant experience. I also am an accident investigator for the company.
West Valley Service Coordinator
L&M Laminates & Marble
06.2001 - 02.2010
- Coordinated service schedules to optimize workflow and meet client needs.
- Managed customer inquiries and provided timely resolutions to enhance satisfaction.
- Developed training materials for new staff to ensure consistent service quality.
- Collaborated with cross-functional teams to streamline operational processes.
Education
No degree - Computer Technology
Rio Salado Community College
No degree - Business
Maricopa County Community College
Skills
- Route Planning
- Communication
- Customer Service
- Time Management
- Problem Solving
- GPS and Navigation Systems
- Microsoft Office Suite
- Data Entry
PERSONAL INFORMATION
- Address: Peoria, Arizona, 85345
- Nationality:
- Driving License:
- Hobbies:
Timeline
Dispatcher/Dispatch Supervisor
Sun City Express
03.2024 - Current
Dispatcher/Manager
Airport Shuttle of Phoenix, Phoenix/Tucson Arizona and Texas Shuttle
04.2022 - 01.2024
Dispatcher
Sun City Express
11.2018 - 04.2021
Team Manager/Advisor
Concentrix
11.2016 - 11.2018
Product Support Advisor
Concentrix
07.2016 - 11.2016
Owner/Operator
VIP Taxi
01.2010 - 01.2016
West Valley Service Coordinator
L&M Laminates & Marble
06.2001 - 02.2010
No degree - Business
Maricopa County Community College
No degree - Computer Technology
Rio Salado Community College