Danny Thalia Poche
PORT ST LUCIE,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Support Staff Member
Bayshore Elementary School
Port St. Lucie
01.2021 - Current
- Resolved customer inquiries in a timely manner.
- Tracked progress on open cases and updated customers accordingly.
- Developed processes to improve customer service efficiency levels.
- Performed system upgrades as needed.
- Identified opportunities for process improvement and implemented solutions accordingly.
- Inspected playground equipment regularly for signs of damage or wear and tear.
- Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
- Cleaned chalkboards after each use in classrooms throughout the day.
- Performed general painting duties such as touching up walls or repainting desks and chairs.
Customer Service Representative
Women Health Advantage
Ft. Pierce, Florida
01.2018 - 01.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Centro Educativo Acevedo
Dominican Republic01-2013
Some College (No Degree) - Human Resources Development
Keiser University
Fort Lauderdale, FLSkills
- Confidentiality
- Clerical Support
- Report Generation
- Support Services
- Microsoft Office
- Data Entry
- Scheduling
- Customer Service
Timeline
Support Staff Member
Bayshore Elementary School
01.2021 - Current
Customer Service Representative
Women Health Advantage
01.2018 - 01.2020
High School Diploma -
Centro Educativo Acevedo
Some College (No Degree) - Human Resources Development
Keiser University