Dantavious Williams
Chattanooga,TN
Summary
Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Camera Network Operations Center Technician
Blue Line Solutions
01.2023 - Current
- Provide analysis using a network dashboard with faults, error codes, and log files as well as manufacturer interfaces based on equipment type
- Monitor, troubleshoot, and resolve issues affecting network quality and availability as well as monitor and track downtime
- Create support tickets when issues arise and track through repair process
- Support maintenance and service quality issues to support various objectives such as network availability and customer satisfaction.
- Troubleshot hardware and software to determine and rectify network problems.
Network Communications Systems Specialist
US ARMY
01.2019 - 01.2023
- Lead 4 personnel in the maintenance of communications equipment valued at $5.5 million providing the Chief Executive Officer with 100% capability to meet the objective and needs of the team
- Managed the obtaining, implementation, accountability, and destruction of overly sensitive encryption keys to provide secure communication across the organization with 0 incidents and minimal downtime
- Oversaw implementation of a communications plan that provided secure interconnectivity of 4 different organizations departments to streamline operational success
- Provided communication and IT support in a high stress hostile environment overseas.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
Mobile Expert
T-Mobile
01.2018 - 01.2019
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to guests
- Performed troubleshooting procedures on the latest models of mobile devices
- Provided customer support.
- Maintained sound knowledge of company product suites.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT10.2024
Associate of Science - Computer Technology
American Public University
04.2023
Skills
- Network Administration
- Network Troubleshooting
- SharePoint
- Technical Analysis
- Python
- Project Planning
- Web Development (HTML, CSS, JavaScript)
- Troubleshooting
- Database Management Software
- Virtualization
Certification
- CompTIA Security+
- CompTIA Network+
Timeline
Camera Network Operations Center Technician
Blue Line Solutions
01.2023 - Current
Network Communications Systems Specialist
US ARMY
01.2019 - 01.2023
Mobile Expert
T-Mobile
01.2018 - 01.2019
Bachelor of Science - Software Engineering
Western Governors University
Associate of Science - Computer Technology
American Public University
- CompTIA Security+
- CompTIA Network+
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