Dante Crayton
Houston,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
On-Site Service Representative
Grainger
Houston, TX
05.2021 - Current
- Serve as the primary contact for client site stakeholders, fostering robust relationships and understanding specific customer requirements
- Oversee inventory management and replenishment strategies to maintain appropriate stock levels and reduce instances of product shortages
- Provide technical support and tailored product recommendations, ensuring customer issues are resolved with efficiency and precision
- Engage with internal teams, including sales and marketing, to align on customer support strategies and contribute to meeting sales objectives.
Customer Support Specialist
Grainger
Houston, TX
08.2020 - 05.2021
- Addressed a wide range of customer inquiries and concerns through multiple communication channels, ensuring timely and satisfactory resolutions
- Collaborated with the product development team to diagnose and resolve technical issues, enhancing product reliability and customer satisfaction
- Acquired comprehensive product knowledge, enabling the delivery of informative consultations and reinforcing customer understanding and engagement.
Sales Development Representative
Stanley Black & Decker
Houston, TX
07.2016 - 03.2020
- Utilized strong communication abilities to enhance monthly sales performance, ensuring consistent achievement of sales targets
- Conducted an average of 150 daily outbound calls, resulting in the successful scheduling of 25 qualified appointments each week
- Employed a keen understanding of customer needs to articulate product value, while efficiently managing leads and tracking progress using Salesforce, Calendly, and LinkedIn.
Education
Bachelor of Arts in Communications - Communications
The University of Texas at San Antonio
San Antonio, TX08.2013
Skills
- Strong Problem-Solving and Analytical Skills
- Python
- Linux
- SQL
- Effective Customer Service
- Excellent Verbal Communication Skills
- Incident Response
- Access Control
- Penetration Testing
- Cybersecurity frameworks
- Network Security
- Security Planning
Certification
Google Cybersecurity Certificate by Google on Coursera - July 2024
- Completed a comprehensive program covering cybersecurity fundamentals, including network security, risk management, threat identification, and incident response.
Mastercard Cybersecurity virtual experience program on Forage - July 2024
- Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team.
- Helped identify and report security threats such as phishing.
- Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams.
Tata Cybersecurity Security Analyst Job Simulation on Forage - July 2024
- Completed a job simulation involving identity and access management (IAM) for Tata Consultancy Services, collaborating with a Cybersecurity Consulting team.
- Acquired expertise in IAM principles, cybersecurity best practices, and strategic alignment with business objectives.
- Delivered comprehensive documentation and presentations, showcasing the ability to communicate complex technical concepts effectively.
Timeline
On-Site Service Representative
Grainger
05.2021 - Current
Customer Support Specialist
Grainger
08.2020 - 05.2021
Sales Development Representative
Stanley Black & Decker
07.2016 - 03.2020
Bachelor of Arts in Communications - Communications
The University of Texas at San Antonio